Privacy & Cookies

Soul & See is committed to protecting your privacy and handling your personal data with care, respect and transparency. This policy explains how your information is collected, used and stored when you use this website or enquire about counselling services.

Who we are

Soul & See is a UK-based sole trader providing online counselling services.

For the purposes of data protection law, Soul & See is the “data controller” responsible for your personal data.

What information we collect

We may collect and store the following information when you use this website or contact us:

  • Your name

  • Your email address

  • Any information you include in contact forms or emails

  • Technical data such as your IP address, browser type and device (via cookies)

If you become a client, additional personal and sensitive information will be collected as part of providing counselling services. This will be explained to you separately.

How your information is used

Your information is used to:

  • Respond to enquiries

  • Provide counselling services

  • Manage appointments and communication

  • Maintain records as required for professional and legal reasons

  • Ensure the website functions properly

Your data will never be sold, rented or shared for marketing purposes.

Legal basis for processing

Under UK GDPR, we process your data on the basis of:

  • Consent when you submit a form or contact us

  • Contract if you become a client

  • Legal obligation for record keeping

  • Legitimate interest in running the business and website

How your data is stored

Website data is stored securely through Squarespace.

Client data is stored securely and only accessed by Soul & See. Reasonable technical and organisational measures are used to protect your information from loss, misuse or unauthorised access.

How long we keep your data

We only keep personal data for as long as necessary:

  • Enquiry data is kept for a reasonable period

  • Client records are kept in line with professional and legal requirements

When data is no longer needed it is securely deleted.

Your rights

You have the right to:

  • Access your data

  • Request corrections

  • Request deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent

To exercise any of these rights, contact Soul & See directly.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

Cookies

This website uses essential cookies provided by Squarespace to ensure the site works correctly. These may include cookies that:

  • Remember your preferences

  • Enable page navigation

  • Support security and performance

Soul & See does not use advertising or tracking cookies. You can control or delete cookies through your browser settings.

Third-party services

This website is hosted by Squarespace, who may process technical data on our behalf in accordance with their own privacy and security policies.

Contact

If you have any questions about this privacy policy or how your data is handled, please contact Soul & See directly.